Privacy policy

When you contact the clinic or request an appointment, you may provide your name, contact details, patient status, a general service category, preferred appointment times, preferred contact method and a short message. Email is optional on the appointment form.

Please do not use public website forms to send a full medical history, identity documents, prescriptions, detailed diagnostic information, dental records or sensitive photographs.

Information submitted through the website may be used to:

• respond to an enquiry or appointment request;
• contact you using your selected contact method;
• coordinate clinic availability;
• maintain the security and reliable operation of the website;
• meet applicable record-keeping or legal obligations.

An appointment request does not create an automatically confirmed appointment. The clinic team must contact you to confirm availability.

Website hosting, email delivery, spam protection or other configured services may process limited information on the clinic’s behalf. Specific providers should be listed here before any optional service is enabled.

Privacy-conscious analytics may be enabled only after configuration. Names, phone numbers, email addresses, messages and treatment concerns must not be sent to analytics. Any non-essential cookies or similar technologies should be disclosed and managed appropriately.

Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected, and for any applicable clinical, legal or administrative requirements. The clinic’s approved retention periods should be added before launch.

Reasonable technical and organisational safeguards should be used to protect website information. No internet transmission or storage system can be guaranteed to be completely secure.

To ask how your website-submitted information is handled, request a correction or raise a privacy concern, email lmdc.dha@gmail.com. Any request may need to be verified before action is taken.

This policy may be updated when the website, clinic processes or applicable requirements change. Material changes should be reflected by updating the review date on this page.