Privacy policy

When you complete an appointment request, you may enter your name, contact details, patient status, a general service category, preferred appointment times, preferred contact method and a short message. Email is optional unless you ask the clinic to reply by email.

The website first sends these fields to its protected same-origin endpoint for validation. If you choose Email, the endpoint prepares a fixed, limited payload and your browser automatically sends it to FormSubmit.co, which emails the details to the clinic at lmdc.dha@gmail.com. The website does not keep an appointment database, but FormSubmit processes and retains the submission as described below.

If you choose WhatsApp, the endpoint returns a prefilled WhatsApp link to your browser. Those details reach WhatsApp and the clinic only after you review the message and tap Send in WhatsApp.

Please do not use the form or WhatsApp message to send a full medical history, identity documents, prescriptions, detailed diagnostic information, dental records or sensitive photographs.

Information you send to the clinic through automatic email delivery or WhatsApp may be used to:

• respond to an enquiry or appointment request;
• contact you using your selected contact method;
• coordinate clinic availability;
• maintain the security and reliable operation of the website;
• meet applicable record-keeping or legal obligations.

An appointment request does not create an automatically confirmed appointment. The clinic team must contact you to confirm availability.

Website hosting processes ordinary connection information needed to display the site. FormSubmit.co, a Devro LABS service, processes appointment details when you select Email so it can deliver the request to the clinic. FormSubmit handles that information under its privacy notice. WhatsApp and Meta process a WhatsApp request under their own terms and privacy practices after you tap Send.

If site analytics are enabled, they use limited event names and non-identifying properties such as a page placement. Names, phone numbers, email addresses, messages and treatment concerns are not included in those analytics events. Any non-essential cookies or similar technologies will be disclosed and managed appropriately.

FormSubmit states that form submissions are retained in its archive for 30 days. The clinic may retain a delivered email or WhatsApp message only for as long as reasonably necessary for scheduling and any applicable clinical, legal or administrative requirements. Information is then deleted or handled in line with the clinic’s applicable obligations.

Reasonable technical and organisational safeguards should be used to protect website information. No internet transmission or storage system can be guaranteed to be completely secure.

To ask how appointment, WhatsApp or email information is handled, request a correction or raise a privacy concern, email lmdc.dha@gmail.com. Any request may need to be verified before action is taken.

This policy may be updated when the website, clinic processes or applicable requirements change. Material changes should be reflected by updating the review date on this page.